Active listening
Active listening means to focus both on the words being spoken and
to the person himself in order to better understand what he or she is
saying. As you listen you should also communicate your understanding
and show nonjudgmental acceptance of what is being stated. The following
are some other tips for active listening:
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- Ask nonleading questions: “can you tell me more about
that?”
- Rephrase what the speaker said in your own words
- Reflect underlying feelings: “when that happens to
me, I feel really bad”
- Avoid analyzing what was described
- Use personal disclosure: “I’m not sure I fully
understand what you are saying”
- Avoid using probing questions
- Face the speaker
- Watch the speaker and listen
- Keep your mind on what the speaker is saying
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