Summary
In this step you will review information and literature regarding the
issue by looking at studies from management plans, public records, strategic
plans, reports, and articles.
Note: Surveys are often used to clarify or answer questions that have surfaced through reviewing reports
Questions
Has this audience or issue been surveyed in the past?
What other kinds of reports would shed light on the audience or issue?
Risks
Results may be outdated
Wasting time and effort to do something that has been done before
Not knowing about information that would make the job easier or better