Coastal Services Center

This section will give you a brief introduction to the two considerations associated with managing meetings: Process and Content. Then you'll be given the option to download some forms and checklists that could help you in managing your meetings.

Process and content are the two dimensions of any interaction between people, one-on-one or in-groups. The distinction between process and content — between what is done and how it is done can be confusing. Most individuals focus on both at components at different times during a meeting. This is called a "process-content" distinction.

Process deals with how things are being discussed, including methods, procedures, format, and tools used. It also includes group dynamics and the meeting climate. The process is "silent" and so it is more difficult to pinpoint and is often ignored while participants focus on the content.

The content of any meeting is what is being discussed. Content is expressed in the agenda, and what is said. It is the verbal part of any meeting and so content is obvious and typically consumes the attention of participants.